Refund policy

Refund policy

Every Halo blind is made to order and cut to a specific size, including our ready-made standard sizes. Because each blind is custom-made for you, we do not offer refunds or exchanges for change of mind or incorrect colour choice. Please double-check your size and colour before ordering, and contact us first if you'd like help.

Mismeasured your window? Our cost-price replacement guarantee

Measuring can be daunting, so we back you up. If you measure incorrectly and your blind doesn't fit, we'll remake it at our cost price — you pay only our manufacturing cost plus delivery, not the full retail price. To use this guarantee, email returns@haloblinds.com.au within 5 days of delivery with your order number and the correct measurements. This is a goodwill guarantee offered in addition to your rights below.

Your rights under the Australian Consumer Law

Nothing in this policy limits your rights under the Australian Consumer Law (ACL). Our blinds come with guarantees that cannot be excluded: they must be of acceptable quality, match their description, and be fit for their intended purpose.

If a blind arrives faulty, is not as described, or is not fit for purpose, you are entitled to a remedy. For a major failure you may choose a refund or a replacement. For a minor failure we may choose to repair or replace the item within a reasonable time. You may also be entitled to compensation for any other reasonably foreseeable loss or damage.

Faulty or incorrect items

If your blind is faulty or not as described, contact us at returns@haloblinds.com.au with your order number and clear photos. For damage that occurred in transit, please tell us within 5 days of delivery so we can lodge a claim with the carrier. Your rights under the Australian Consumer Law for faulty goods are not limited by this timeframe. Where a remedy applies, we cover the cost of return and of the repair, replacement, or refund.

How refunds are processed

Approved refunds are returned to your original payment method within 5 to 10 business days. Original delivery charges are refunded where the return is due to a fault on our part.

Questions about a return? Email returns@haloblinds.com.au.